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Customer Engagement

Customer Engagement

Outcess Customer Engagement Services offer an integrated set of digital solutions to help organisations create engaging customer experiences and achieve superior customer retention and growth results.

As a leading provider of end-to- end customer engagement services in Nigeria and West Africa, we have exceptional expertise in the delivery of contact center and social engagement, and customer relationship management solutions.
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Our strategic partnerships with global leaders such as Microsoft and Ameyo, provides us with a robust portfolio of world-class offerings, from which to choose the solution that is right for you.

With every engagement, our over-arching objective is to drive efficiency and performance at three levels of the customer engagement value chain.

Aquire...
Our customer engagement solutions help you more accurately segment and target potential customers with the right products and messages, thereby improving lead generation, conversion and on-boarding efforts.
Retain...
Through responsive engagement, exceptional service and speedy issue resolution, we ensure that we convert casual buyers into loyal customers. Our solution is also able to carefully analyse churn dynamics which gives us the insights to take proactive actions in order to mitigate customer attrition risks.
Grow...
Through the insights generated from engaging customers, we are able to uncover new opportunities to maximize customer value by inducing frequency of use, cross-selling and up-selling, thereby growing your share of their wallet.

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Contact Centre Solutions

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Contact Centre Outsourcing

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Transform every touchpoint into a marketing opportunity

With marketing automation...
Organisations can engage customers across channels. You can plan, execute, and measure multichannel marketing campaigns from start to finish. You can manage, nurture, and score leads to generate more revenue, while streamlining marketing planning and execution and gaining a true view of marketing ROI. Our marketing automation capabilities include: Lead Management,
CRM Integration,
Social Marketing,
Marketing Analytics,
Campaign Management and Analysis,
Marketing Resource Management

Customer Relationship Management
(CRM)

CRM foundation
Building a solid CRM foundation is critical to customer engagement success. Outcess not only helps you identify the best CRM technologies for your business, we also help you employ effective change management strategies to align your people and processes with customer relationship goals. Our CRM practice possesses significant experience implementing CRM solutions in a variety of industries. We have been involved in Customer Relationship Management implementations for over 9 years and are experts in deploying Microsoft Dynamics 365 from development, implementation and maintenance to testing, upgrades and managed services.